Frequently Asked Questions

Unable to connect

You need internet access to download your ringtone from us, please contact your network operator who may be able to assist

I don't have WAP

You need internet access to download your ringtone from us, please contact your network operator who may be able to assist

I was charged for mobile internet

Your provider may charge you for internet access on your mobile phone, please contact them direct to ensure you are on the fairest possible data plan for your needs

Invalid reference

Please try to access the link we sent you on your phone by pressing 'Options' then 'Use detail' or 'Cut address' - this will connect you to the correct link

Will my phone work

Please check the handset compatability list and visit our mobile site on your telephone to download a free test tone to be 100% certain our downloads will work for you

Time limit exceeded

Please email support@web2txt.co.uk with your phone number and the order code of the item you require and we will arrange a free resend for you

Download not arrived

Please access the link we sent you using the internet on your phone, you should then be able to download your order

No link arrived

Please email support@web2txt.co.uk with your phone number and the order code of the item you require and we will look into what happened with your order

Can I Have A Refund.

Please refer to the terms and conditions to begin our refund process

If I Order From You Will I Get Junk Texts

No! Maybe a Merry Christmas message but nothing you can call junk text or spam

Where Can I Get My Wap Settings?

Your network will be able to help.

O2: 0870 5678 678
T-Mobile: 150
Vodafone: 191
Orange: 150
Virgin: 789 Tesco: 4455

Can You Send Me My Tone By MMS / SMS?

Sorry we only support WAP / mobile downloads

How can I contact you

UK 0800 047 0815
US: 1-800-477-6103