Frequently Asked Questions
Unable to connect
You need internet access to download your ringtone from us, please contact your network operator who may be able to assist
I don't have WAP
You need internet access to download your ringtone from us, please contact your network operator who may be able to assist
I was charged for mobile internet
Your provider may charge you for internet access on your mobile phone, please contact them direct to ensure you are on the fairest possible data plan for your needs
Invalid reference
Please try to access the link we sent you on your phone by pressing 'Options' then 'Use detail' or 'Cut address' - this will connect you to the correct link
Will my phone work
Please check the handset compatability list and visit our mobile site on your telephone to download a free test tone to be 100% certain our downloads will work for you
Time limit exceeded
Please email support@web2txt.co.uk with your phone number and the order code of the item you require and we will arrange a free resend for you
Download not arrived
Please access the link we sent you using the internet on your phone, you should then be able to download your order
No link arrived
Please email support@web2txt.co.uk with your phone number and the order code of the item you require and we will look into what happened with your order
Can I Have A Refund.
Please refer to the terms and conditions to begin our refund process
If I Order From You Will I Get Junk Texts
No! Maybe a Merry Christmas message but nothing you can call junk text or spam
Where Can I Get My Wap Settings?
Your network will be able to help.
O2: 0870 5678 678
T-Mobile: 150
Vodafone: 191
Orange: 150
Virgin: 789
Tesco: 4455
Can You Send Me My Tone By MMS / SMS?
Sorry we only support WAP / mobile downloads
How can I contact you
UK 0800 019 6896